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Front of House Manager
Job Description: Front of House Manager at Neshobe Golf Club
Position Overview: Neshobe Golf Club is seeking a dedicated and experienced Front of House Manager to lead our team in providing exceptional service to our members and guests. The Front of House Manager will oversee the operations of the bar, waitstaff, and inventory management to ensure a seamless and enjoyable dining and social experience for all patrons.
- Bar Operations Management:
- Supervise the bar staff, ensuring proper training and adherence to service standards.
- Develop and maintain an enticing beverage menu, including cocktails, wines, and non-alcoholic options.
- Monitor inventory levels of beverages, garnishes, and supplies, and coordinate timely restocking.
- Oversee the proper maintenance of the bar area, ensuring cleanliness and organization.
- Waitstaff Leadership:
- Recruit, train, and schedule waitstaff to meet operational needs while providing excellent customer service.
- Set performance expectations and conduct regular performance evaluations for waitstaff.
- Foster a team-oriented environment that encourages collaboration and positive interactions among staff members.
- Handle any customer inquiries, concerns, or complaints regarding service, ensuring swift and effective resolutions.
- Inventory Management:
- Maintain accurate records of inventory levels for beverages, supplies, and equipment.
- Collaborate with suppliers to ensure timely deliveries and accurate order placement.
- Implement cost-control measures to minimize waste and maximize profitability.
- Guest Experience Enhancement:
- Work closely with the kitchen staff to ensure smooth communication and coordination between front of house and back of house operations.
- Continuously seek opportunities to enhance the overall dining and social experience for guests.
- Collect and analyze feedback from patrons, making necessary adjustments to service procedures as needed.
- Compliance and Safety:
- Ensure that all health, safety, and sanitation standards are strictly adhered to in accordance with local regulations.
- Stay updated on relevant alcohol service laws and regulations and ensure they are followed by all staff members.
- Conduct regular inspections of the dining and bar areas to identify and address any potential safety hazards.
- Previous experience in restaurant or hospitality management, with a focus on bar and waitstaff operations.
- Strong leadership and interpersonal skills, with the ability to motivate and guide a diverse team.
- Excellent organizational skills and attention to detail, particularly in inventory management.
- Exceptional customer service and communication abilities.
- Proficiency in using point-of-sale (POS) systems and basic computer applications.
- Knowledge of relevant laws and regulations related to alcohol service and safety.
- Flexible schedule, including evenings, weekends, and holidays.
- Certification in responsible alcohol service (e.g., TIPS, ServSafe) is a plus.
- Competitive salary commensurate with experience.
- Opportunity to work in a picturesque and upscale golf club environment.
- Potential for professional growth and development within the organization.
- Access to club facilities and amenities during off-hours.
- Employee discounts on club services and events.
If you are a dedicated hospitality professional with a passion for creating exceptional guest experiences, we encourage you to apply for the Front of House Manager position at Neshobe Golf Club. Please submit your resume and a cover letter detailing your relevant experience and qualifications. We look forward to welcoming a new leader to our team!
Job Title: Waitress
Location: Neshobe Golf Club, Brandon, VT
Job Type: Part-Time/Seasonal
About Neshobe Golf Club:
Neshobe Golf Club is a premier golf destination known for its picturesque setting and exceptional service. Our commitment to providing a memorable experience extends to our dining services. We are currently seeking a dedicated Waitress to join our team and contribute to the overall satisfaction of our members and guests.
As a Waitress at Neshobe Golf Club, you will play a crucial role in enhancing the dining experience of our patrons. You will be responsible for delivering friendly, efficient, and attentive service in our clubhouse restaurant. Your primary duties will include:
- Greeting and Seating: Warmly welcome guests as they arrive, escort them to their tables, and provide menus.
- Order Taking: Accurately take food and beverage orders from guests, making menu recommendations when requested, and ensuring special dietary requests are communicated to the kitchen.
- Service Excellence: Deliver food and beverages promptly and with precision, ensuring quality and presentation meet our high standards.
- Table Maintenance: Monitor tables for cleanliness and ensure they are properly set up with utensils, napkins, and condiments.
- Guest Engagement: Foster a friendly and inviting atmosphere, engage in pleasant conversations with guests, and respond promptly to any special requests or concerns.
- Billing and Payments: Process guest bills accurately, handle cash and card transactions, and provide change as needed.
- Assist with Events: Support the team during special events, banquets, and tournaments by serving guests and maintaining an organized and efficient dining area.
- Team Collaboration: Collaborate with kitchen and bar staff to ensure smooth service flow and timely delivery of orders.
- Cleanliness: Assist in maintaining the cleanliness and tidiness of the dining area and ensure compliance with health and safety standards.
- Previous waitstaff experience preferred, but not required.
- Strong customer service skills and a friendly, welcoming demeanor.
- Ability to multitask in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Basic math skills for handling payments and making change.
- Flexibility to work evenings, weekends, and holidays as needed.
- Knowledge of food and beverage items on the menu (training will be provided).
- Competitive hourly wage plus tips.
- Training and development opportunities.
- A beautiful work environment at a prestigious golf club.
- Discounts on meals and merchandise.
- The opportunity to be part of a dedicated and friendly team.
If you are passionate about delivering exceptional service in a dynamic and welcoming environment, we encourage you to apply for the Waitress position at Neshobe Golf Club. Join us in creating memorable experiences for our valued members and guests.
To apply, please submit your resume and a brief cover letter detailing your relevant experience and availability.
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